Frequently asked questions from charity shops, directors, and trustees.
These are the questions that tend to come up before a charity sends a first parcel or approves a pilot. They are answered plainly so a branch, head office, or trustee can each find their footing quickly.
1. Human view first
The route starts with a real UK valuer or a page-specific enquiry, not a blind parcel and not a generic contact form.
2. Evidence next
The next step should create something usable inside the charity: a scheduled session, a governance review pack, a pilot conversation, or a written valuation trail.
3. Decision stays with the charity
Nothing on this site removes the charity's control. The branch, head office, trustee, or finance lead still decides whether to proceed once the evidence is on the table.
Registered charity bank account only. Written itemised valuation. Trustee-friendly PDF. Tracked return if declined.
Free same-day rough estimate before posting. Valuation within two hours on arrival. Same-day payment where cut-off rules are met.
Who this page is for
Written for the charity shop manager who needs a quick, head-office-safe route.
Service boundary
UK registered charity shops and their head offices only. The site is not written for the public or non-charity resellers.
What happens next
What a sensible first parcel looks like.
Step 1
Start with photographs on WhatsApp, or ring if the branch needs to talk through an unusual donation before anything is packed.
Step 2
If the same-day rough estimate suggests specialist handling is justified, the prepaid Royal Mail Special Delivery label is issued next.
Step 3
When the parcel arrives, the written valuation comes before any acceptance decision, so the branch and head office can review the paperwork calmly.
Step 4
If the charity accepts, payment goes to the registered charity bank account only. If it declines, the return is free of charge, tracked and insured.
One-minute summary
What does a charity shop manager need to know before sending a first parcel?
This section is written for quick internal review. Each answer is self-contained so a branch manager, retail lead, or trustee can lift the essential points without having to decode the whole page first.
Start point
The first step is not posting. It is a free WhatsApp valuation from a real UK human, usually answered the same day during opening hours. We are open 7 days a week, from 7am to 9pm. That lets a branch test likely value before staff spend time packing, logging, or explaining the decision to head office.
Operational safety
If the estimate justifies specialist handling, Vintage Piggy issues a prepaid Royal Mail Special Delivery label with the £2,500 compensation uplift. The shop keeps the Post Office tracking reference, receives a written itemised valuation on arrival, and can still decline without being locked in.
Banking rule
Payment goes only to the charity’s registered bank account. It does not go to a personal account, shop till, or informal holding route. That matters because managers often need a process head office can approve without having to rewrite banking or audit controls.
What we buy
- Gold (all carats, broken, scrap, dental, single earrings, chains, rings, coins)
- Silver (hallmarked, 925, plate clearly marked, cutlery, tea services)
- Platinum (900 and 950)
- Costume jewellery in bulk, paid per kilo — mangled, tangled, rough, no sorting required
- Watches — vintage, designer, modern, broken, pocket, movement-only, parts
- Antiques
- Lightweight antiques (smalls, treen, boxes, desk items)
- Coins (UK and world, pre-decimal, bullion, numismatic)
- Medals and militaria (ethical handling, war graves sensitivity, family significance return option)
- Vintage cameras
- Musical instruments
- Silverware
- Pottery and porcelain (Wedgwood, Doulton, Moorcroft, Clarice Cliff, Royal Worcester, Minton, Beswick, Troika)
- Collectables
FAQ
Questions that usually block action.
Each answer is written so a branch, head office, or trustee can read it in isolation and still understand the point clearly.
Continue the review
Which page should a cautious charity team read next?
These pages support the same decision from different angles. One explains process, one handles governance, and one gives the branch or head office a cleaner next action.
Next step
Most of your charity's jewellery donations never become money for your cause.
They leave the shop for pennies per kilo via bulk textile recyclers, or sit in a locked drawer waiting for a specialist who never comes. We are that specialist. You never pay us for anything. Not for valuations. Not for staff training. Not for returns. Not for shipping. We only ever pay you.
Read this pageNext step
How the process works when a charity wants speed without losing control.
This service is designed to be simple on the shop floor and defensible at trustee level. Each step is there to reduce uncertainty, protect the parcel, and keep the payment route clean.
Read this pageNext step
What we buy when a charity needs a specialist route, not a hurried guess.
Some donations are simple to price on a shop floor. Others are not. These fourteen categories are the areas where a free WhatsApp valuation before posting can protect value and save time.
Read this pageNext step
Free staff training for UK charity shops. Unlimited attendees. No catch.
We run free one-hour training sessions for UK charity shops over Zoom, Microsoft Teams, Google Meet or FaceTime. Unlimited attendees in the room. No charge. No contract. No minimum. No sign-up. Any charity that handles jewellery, watches, silver, antiques or small collectables can book one.
Read this pageStart with a real valuer
Send photos first. Post only if the estimate makes sense.
WhatsApp is the fastest route. If the estimate is right for your shop or head office, we then issue a prepaid Royal Mail Special Delivery label with the compensation uplift.
Before you act
Free same-day rough estimate before anything is posted.
Prepaid Royal Mail Special Delivery label when posting is appropriate.
Payment to the charity's registered bank account only, with return free of charge if declined.
If the question is head-office approval rather than branch confidence, send the Trust Centre and sample governance downloads internally before the parcel is packed.