For UK charity shops and head offices only. WhatsApp first.Built for UK registered charity shops and head offices only. Start with a free WhatsApp valuation from a real UK human before anything is posted.
07375 071158This page is for a charity shop or branch contact who has already had, or is about to have, a conversation with a valuer. WhatsApp remains the first step. The label request comes after that.
1. Photos checked
A valuer has already seen the item, or the branch is about to send photographs for a same-day rough estimate.
2. Label issued
The prepaid Royal Mail Special Delivery label is sent in the format the branch can actually use: PDF, paper copy, or printed label.
3. Form for control
Use the form to tie the request to the right charity, contact, and posting window rather than starting a fresh valuation conversation.
Registered charity bank account only. Written itemised valuation. Trustee-friendly PDF. Tracked return if declined.
Free same-day rough estimate before posting. Valuation within two hours on arrival. Same-day payment where cut-off rules are met.
Who this page is for
Written for the charity shop manager who needs a quick, head-office-safe route.
Service boundary
UK registered charity shops and their head offices only. The site is not written for the public or non-charity resellers.
What happens next
Step 1
Start with photographs on WhatsApp, or ring if the branch needs to talk through an unusual donation before anything is packed.
Step 2
If the same-day rough estimate suggests specialist handling is justified, the prepaid Royal Mail Special Delivery label is issued next.
Step 3
When the parcel arrives, the written valuation comes before any acceptance decision, so the branch and head office can review the paperwork calmly.
Step 4
If the charity accepts, payment goes to the registered charity bank account only. If it declines, the return is free of charge, tracked and insured.
One-minute summary
This section is written for quick internal review. Each answer is self-contained so a branch manager, retail lead, or trustee can lift the essential points without having to decode the whole page first.
Start point
The first step is not posting. It is a free WhatsApp valuation from a real UK human, usually answered the same day during opening hours. We are open 7 days a week, from 7am to 9pm. That lets a branch test likely value before staff spend time packing, logging, or explaining the decision to head office.
Operational safety
If the estimate justifies specialist handling, Vintage Piggy issues a prepaid Royal Mail Special Delivery label with the £2,500 compensation uplift. The shop keeps the Post Office tracking reference, receives a written itemised valuation on arrival, and can still decline without being locked in.
Banking rule
Payment goes only to the charity’s registered bank account. It does not go to a personal account, shop till, or informal holding route. That matters because managers often need a process head office can approve without having to rewrite banking or audit controls.
What we buy
Question 1
Use it if you are a UK registered charity shop or head-office contact and you want the prepaid Royal Mail Special Delivery label issued after the estimate stage. If you have not sent photos yet, start with WhatsApp first. That keeps the process aligned with how the service is designed to work.
Question 2
It asks for charity identity, branch address, contact details, approximate item volume, preferred label format, a rough posting window, and a simple consent confirmation. The purpose is not to create bureaucracy. It is to make sure the parcel route is attributable, insurable, and tied to the right charity contact from the start.
Before the form
This form is there to organise the posting step, not replace the first conversation. If photographs have not yet been sent on WhatsApp, do that first so the valuer can connect the label request to the item, the branch, and the likely handling route.
If photographs are already sent and you simply need the paperwork step, you can also jump straight to the form below.
Go to the label formUse this form only when
Photographs have already been sent on WhatsApp, or the valuer already knows which parcel is being discussed.
The request is being made on behalf of a UK registered charity shop or head office rather than a member of the public.
The branch understands that the written valuation still comes before any acceptance decision or payment.
Paperwork for head office review
If a shop manager needs internal sign-off before posting, these downloads show the reporting style, trustee pack structure, branch onboarding route, and board-level cover note in one place.
What the valuer needs
This request works best when the branch gives clean contact details, confirms that photographs were already sent on WhatsApp, and makes clear whether the parcel is coming from one shop or head office. No bank details are requested here because payment is not part of this step.
Continue the review
These pages support the same decision from different angles. One explains process, one handles governance, and one gives the branch or head office a cleaner next action.
Next step
They leave the shop for pennies per kilo via bulk textile recyclers, or sit in a locked drawer waiting for a specialist who never comes. We are that specialist. You never pay us for anything. Not for valuations. Not for staff training. Not for returns. Not for shipping. We only ever pay you.
Read this pageNext step
This service is designed to be simple on the shop floor and defensible at trustee level. Each step is there to reduce uncertainty, protect the parcel, and keep the payment route clean.
Read this pageNext step
Some donations are simple to price on a shop floor. Others are not. These fourteen categories are the areas where a free WhatsApp valuation before posting can protect value and save time.
Read this pageNext step
We run free one-hour training sessions for UK charity shops over Zoom, Microsoft Teams, Google Meet or FaceTime. Unlimited attendees in the room. No charge. No contract. No minimum. No sign-up. Any charity that handles jewellery, watches, silver, antiques or small collectables can book one.
Read this pageStart with a real valuer
WhatsApp is the fastest route. If the estimate is right for your shop or head office, we then issue a prepaid Royal Mail Special Delivery label with the compensation uplift.
Before you act
Free same-day rough estimate before anything is posted.
Prepaid Royal Mail Special Delivery label when posting is appropriate.
Payment to the charity's registered bank account only, with return free of charge if declined.
If the question is head-office approval rather than branch confidence, send the Trust Centre and sample governance downloads internally before the parcel is packed.
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